MANAGED IT SERVICES (MSP)

Our Managed Service Provider solutions deliver end-to-end IT support designed to keep your business secure, optimized, and running without interruption. From 24/7 remote monitoring and help desk coverage to full infrastructure management, we proactively identify issues before they impact operations. Our team handles cybersecurity, network administration, device management, cloud services, backups, and compliance so your staff can stay focused on what they do best. Whether you’re a growing organization or an established enterprise, we provide scalable IT strategies, project execution, and continuous support tailored to your environment.

rETAIL

We provide exceptional customer experiences for our Retail and eCommerce clients, ensuring that our professionalism, knowledge and level of service is a true reflection of their respected brand. Through customized reporting and multi-channel communication, our ability to streamline operations and provide cost effective solutions is demonstrated daily.

Healthcare & medical services

Regardless of medical group size or location, our solutions for physicians and healthcare providers include telephone triage service for Home care, Hospice organizations, appointment setting services, reach on-call support, lead capture, patient inquiries, appointment confirmation calls and patient record updates. Having experience with nationwide medical groups, our ability to provide either after-hours or overflow call support is just the start all provided by licensed nurses.

otHER INDUSTRIES

Our highly trained team complete industry-specific curriculum to ensure that our entire team is thoroughly proficient on our client accounts. Serving many clients in multiple industries requires a focused training team capable of identifying, testing and retaining team members who consistently perform and drive results.

Hospice & HOME CARE Triage

Our proven scheduling strategies enable us to quickly scale and utilize only licensed nurses, who have on average 10 years clinical experience in specialties such as pediatrics, adult, emergency medicine, hospice and home care. On Call Triage delivers at the end of each call, an encounter report that describes the patient who called, permanent medical record identification number, medical reason for the patients call, a description of the medical protocol utilized to provide the assessment, and the final disposition of care. Have the peace of mind knowing that all incoming inquiries are being handled in a multi-channel environment 24/7 with professional and knowledgeable nurses working for you.

eDUCATION

From open enrollment registration periods to educational products, we offer a variety of services tailored to our education clients. Having the option to choose between our Shared and Dedicated Agent teams allows you the flexibility to not only scale immediately when needed, but the ability to gain additional account management and expertise.

Lawfirm-legal

Your clients are your top priority, but you can’t always be there to answer the phone. That’s where we come in. On Call Triage legal intake specialists and call handling experts will step in to answer questions and schedule appointments with the care and professionalism clients expect from your law firm.