On Call Triage leverages state-of-the-art technology to ensure our contact center is reliable, secure and always available.
The On Call Promise
Our platform delivers guaranteed reliability and voice quality backed by industry-leading MOS. Our contact center is a mission-critical business unit, so we take every measure to ensure our performance and the security of your data.
Next-Generation Cloud Reliability
On Call Triage is an on-demand, cloud-based contact center that is built with distributed systems engineering practices using Amazon Web Services.
9 Data Centers
On Call Triage has strategically distributed data centers around the world and prioritizes redundancy on every level to eliminate single point of failure.
Global Low Latency (GLL) Architecture
GLL ensures that each call travels the most direct route through regional communication nodes and minimizes dropped packets, jitters and delay.
Browser Communications Backup Plan (BCBP)
In the event that our primary telecommunications provider experiences issues, our BCBP ensures that you do not experience downtime or call quality issues.
Disaster Recovery
On Call Triage has a 24/7 Infrastructure and Operations team to oversee our automated backup plan should an unforeseen event occur.
Service Level Agreement (SLA)
On Call Triage enterprise customers benefit from 99.99% uptime.
Enterprise-Class Security
At On Call Triage, we take security and privacy seriously and have implemented a variety of safeguards in our design and code to carefully protect our customer data.
On Call Triage is certified with SOC2 Type II and our solution is also EU GDPR compliant.
We follow the standards and best practices established by international security frameworks such as ISO 27001/27002, NIST, HIPAA, PCI-DSS and Cloud Security Alliance (CSA).
Our dedicated security team works every day to ensure the proper measures are in place to keep your data safe. In addition to closely monitoring our threats landscape, they also conduct regular audits of our system.
Real-Time Status Updates
In the unlikely event that an issue occurs, On Call Triage keeps clients informed with relevant information and provides accurate timeline estimates for issue resolution.
For every incident, we share a detailed post mortem with root cause analysis and next steps to mitigate the impact of similar issues, should they occur in the future.